Returns + Exchanges
EXCHANGESContact us within 14 days of receiving your order by requesting an exchange to be eligible for a refund. Exchanges can be made within 14 days for any items that are currently in stock at the time that the items are received. Customer is responsible for return postage. Return shipping charges to return the exchanged items is waived. In the case that a custom design is unsatisfactory, that item may be returned with the intention of exchanging for store credit.
FAULTY + DAMAGED GOODS
We take extra care when packaging your order and inspect all items before being shipped to ensure a high standard of quality. If you receive an item that you believe is faulty or damaged during transit, please inform us immediately by emailing us.
RETURNING AN ITEMAll items must be in original and unused condition with all tags attached. If the item is not in such condition, been worn, damaged or altered you will not be refunded or offered an exchange and the item will be returned to you. Please continue onto our return portal to request a return.
The Feather Junkie
604 N. Bradshaw St.
Denton, TX 76209
The Feather Junkie reserves the rights to deny any refund or exchange once the product is received and nature of the product is evaluated.